Existing clients only
Click here for your Client Portal Access
Due to the high volume of calls we experience, we may be unable to answer your call immediately. Below are other resources you can use to get the help you need:
You can easily cancel appointments, reschedule your appointments (if your clinician has this option opened up), message your clinicians and our admin support staff directly, add insurance or payment information, and access your documentation all on your client portal.
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If you need to cancel/reschedule your appointment, you can do so on your own through the client portal. You can also call 614-931-0228 (option 1) and leave a voicemail indicating that you need to cancel/reschedule your appointment. Please be sure to mention your name, appointment date and time, and your clinician’s name. Please leave a phone number if you need us to call you back. You can schedule an appointment online through the client portal at any time.
- If you’re canceling or changing your appointment last minute (48 hours or less), you won’t be able to do this on your client portal. Please call and leave us a voicemail instead, as mentioned above.
Therapy clients
Please email us if it’s not an urgent situation. You can also message “scheduling staff” directly through your client portal.
If you call and we cannot answer, please leave us a detailed voicemail with your name, concern, number, and email.
We will return your call or email within 24-48 business hours.
Testing clients
Please email us for a faster response if it’s not an urgent situation. You can also message “testing staff” directly through your client portal.
If you call and we cannot answer, please leave us a detailed voicemail with your name, concern, number, and email.
We will return your call or email within 24-48 business hours.
Billing
To update your payment information, you can do so on your client portal.
To update your insurance information, please take a picture of the front and back of your insurance card and email it to us.
Have another inquiry? Please email us or leave a detailed voice message. We will return your email or call within 48-72 business hours.
You can also message “billing staff” directly through your client portal.
Office Information
Our business hours* are 8:30 a.m.- 4:30 p.m., Monday through Friday.
Office Phone Number: +1-614-931-0228. Our menu is changing; please listen carefully.
Office Fax Number: +1-614-721-1123
If you call and aren’t able to reach us, please leave us a detailed voicemail with your name, concern, number, and email. We will return your call as soon as possible.
